Hi, BackTalk, has anyone out there experienced my kind of problem with Verizon’s customer service or tech support? Verizon installed services for us on June 9, and here it is, June 12, and I’m still on the phone trying to get through with my complaint that the work was not finished. I’ve been left on hold for anywhere from 30 to 90 minutes, then told leave my number and they will call back. When they call, there’s another wait and a message to leave my message. For the prices we pay for their service, this is ridiculous, and for the modern technology that we have that can change this, I don’t understand why they cannot satisfy their customers.

On Hold

You expect a phone company to answer the phone? What world are you living in?—Ed. Note