Ed., I was hospitalized recently and missed my appointment at the Social Security office at 635 South Clinton Ave., in the Roebling building. The appointment notice provides a phone number, so I’ve been calling for the past three days, for up to 50 minutes at a stretch, but no customer service reps answered the phone. They even added music for those 45-minute waits. Ed., can we send a complaint to the director of Social Security that the phones are not being answered? I’m upset.

Complainer

Consider this a very public complaint via BackTalk.— Ed. Note